• The communication module:
    The ex-factory solution.

    The communication module for Mercedes PRO connect is already available ex-factory in the new Sprinter1. With it, the Sprinter is optimally connected right from the start – and you can make your daily work even more efficient. The communication module (LTE) for digital services (JH3)2 transmits data particularly quickly and reliably with a permanently installed SIM card. That is the prerequisite for using the services of Mercedes PRO connect3.
     

    Learn more about the advantages of Mercedes PRO connect as an installed ex-factory solution here.

    The communication module stylised in the new Mercedes-Benz Sprinter
Your advantages

Thought ahead: The communication module for digital services.

Mercedes PRO connect in operation in the new Sprinter.

Enhance the efficiency of your fleet with Mercedes PRO connect.

Mercedes PRO connect provides you with a high degree of transparency, control and support straight from the factory. The communication between fleet manager, driver and vehicle makes it easy for you to run your business much more efficiently right from the start.

  • Connectivity directly ex-factory

    Optimal connectivity right from the start.

  • Diverse Mercedes PRO connect services

    Bundled in 8 attractive value-added packages.

  • More efficiency through connectivity

    Ready from the first kilometre.

Our range of services

The value-added packages of Mercedes PRO connect.

Mercedes PRO connect as an ex-factory solution bundles its diverse fleet, vehicle, driver and location-based services in attractively compiled value-added packages. The range of digital products will be expanded continuously in future.

  • Optimised Assistance

    Helps save time and costs.

    Mercedes PRO connect offers you "Optimised Assistance" so that you can use your vehicle even more economically. Service work can therefore be planned in good time and carried out more efficiently. This allows you to benefit from maximum availability of your vehicle. But should any support be required on the road, you will receive help quickly.  

    Included services

    The most important advantages at a glance:

    • Reduced downtimes thanks to better planning of workshop visits and service work that is known in advance

    • Time saving thanks to reduced organisational effort for service appointments in the workshop

    • Appointment schedule and cost transparency for upcoming service work

    • Fast, specific assistance after an accident or breakdown

    • Avoidance of additional costs resulting from vehicle breakdowns thanks to optimised maintenance and repair processes

    • Reduced time requirement in the workshop , thanks to efficient processes

    • Improved safety when on the road , thanks to a constantly maintained vehicle

  • Digital Records

    Maintain an overview of key fleet data.

    With "Digital Records" via Mercedes PRO connect important data about your vehicle fleet are quickly available to you. For example, all the data of completed trips are stored in memory and can be accessed by the fleet manager and driver1 at any time. This helps in the optimisation of trips as well as in the separation of business and private journeys.  

    Included services
    1The Mercedes PRO connect app must not be used while the vehicle is on the move. Otherwise there is the risk of being distracted from what is happening on the road, thus endangering yourself or other road users. Please also observe the statutory provisions of the country in which you happen to be driving.

    The most important advantages at a glance:

    • Time saving thanks to digitised recording and registration of all journeys

    • Journey recording and documentation according to legal requirements (Coming soon)

    • Potential for tour optimisation , thanks to clear display of the trips covered

    • Transparency re. business/private journeys

    • Record of vehicle use in the event of vehicle damage or fines for traffic offences

  • Efficient Fleet Management

    Maintain an overview of vehicle status and location.

    The connectivity and fleet package Mercedes PRO connect supports your fleet manager to ensure "Efficient Fleet Management" by helping him/her to keep a clear overview and plan tours quickly and flexibly. With its help you can ascertain the vehicle's location and its status at any time. In this way, proactive and flexible planning can optimise fleet utilisation and therefore improve the productivity of your company.  

    Included services

    The most important advantages at a glance:

    • Constant overview of the fleet vehicles and their status, e.g. fuel levels

    • Time saving , as the administrative work is made easier

    • Better fleet utilisation thanks to flexible and proactive planning

    • Faster order administration – also making short-notice assignments possible

    • Anti-theft warning thanks to greater transparency and active information thanks to greater transparency and active information

    • Higher productivity, as planning can be supported with the help of the vehicle management tool , as planning can be supported with the help of the vehicle management tool

    • Time saving thanks to effective assignment management and optimised route planning

    • Potential cost savings thanks to information in the event of suspected vehicle theft and misuse

  • Efficient Driving Style Analysis

    Fuel and breakdown costs lastingly reduced.

    With Mercedes PRO connect, you receive digital services that provide drivers1 and fleet managers with meaningful data on the driving style and allow an "Efficient Driving Style Analysis". With the help of these data, it is possible to optimise the driving style in terms of fuel consumption and wear. The result: you save money and your fleet is on the road more cost-effectively.   

    Included services
    1The Mercedes PRO connect app must not be used while the vehicle is on the move. Otherwise there is the risk of being distracted from what is happening on the road, thus endangering yourself or other road users. Please also observe the statutory provisions of the country in which you happen to be driving.

    The most important advantages at a glance:

    • Reduced fuel consumption and fuel costs

    • Potential cost savings thanks to fewer accident repairs and shorter downtimes owing to longer service life of wearing parts

    • Less unproductive working time caused by vehicle unavailability , thanks to reduced wear

    • More awareness of safe and economical driving

    • Improved vehicle reliability thanks to reduced wear

    • Possible rewards for fuel-efficient and effective fleet utilisation

  • Simplified Fleet communication1

    Fleet manager and driver1 directly connected to each other.

    Mercedes PRO connect offers you "Simplified Fleet communication1“, by allowing a direct connection between the fleet manager and driver1. Making your communication more interactive, faster and less prone to misunderstandings. The fleet manager is able to send messages to the Mercedes PRO connect app1 via the vehicle management tool and allocate assignments. Thanks to the in-vehicle internet connection, other services such as the creation of an internet hotspot are possible.  

    Included services
    1The Mercedes PRO connect app must not be used while the vehicle is on the move. Otherwise there is the risk of being distracted from what is happening on the road, thus endangering yourself or other road users. Please also observe the statutory provisions of the country in which you happen to be driving.

    The most important advantages at a glance:

    • Time saving and improved productivity , as the fleet manager and driver1 communicate directly

    • Avoidance of misunderstandings when communicating , thanks to the ability to send queries1

  • Improved Navigation

    Get to your destination more quickly with all the necessary information.

    With Mercedes PRO connect you receive digital services that provide you with all the relevant information for a more pleasant journey thanks to "Improved Navigation". The traffic data in real time, always up-to-date map data as well as various multimedia and navigation functions allow you to find the best route at the moment.   

    Included services
    1The Mercedes PRO connect app must not be used while the vehicle is on the move. Otherwise there is the risk of being distracted from what is happening on the road, thus endangering yourself or other road users. Please also observe the statutory provisions of the country in which you happen to be driving.

    The most important advantages at a glance:

    • Faster arrival thanks to best possible route guidance and avoidance of tailbacks

    • Up-to-date navigation data thanks to updated map material

    • Time saving on journeys thanks to various multimedia and navigation functions, for example sending points of interest (POIs) from the vehicle management tool directly to the vehicle

    • Better driver1 orientation and more relaxed journeys thanks to up-to-date map material

  • Mobile Vehicle Access

    Control specific vehicle functions remotely online.

    Mercedes PRO connect offers you "Mobile Vehicle Access", making it possible to operate certain functions of the vehicle remotely. Even if your vehicle is not in view, you can check whether the doors are locked or electrical windows are closed, amongst other things.  

    Included services

    The most important advantages at a glance:

    • Mobile Vehicle Control saves time , as it also works when the vehicle is not in sight

    • Easy keyless vehicle access by several vehicle users

    • Improved anti-theft protection , as open vehicle doors are noticed and can be remotely locked

    • Reduced organisational effort , as vehicle access is also possible without the vehicle key

    • Improved working processes , as the load compartment can be remotely unlocked for loading/unloading

  • Data interfaces Mercedes-Benz Vans

    Adds Mercedes-Benz Vans to every fleet management system.

    Is your fleet made up of vehicles of various brands? No problem. Mercedes PRO connect offers you a solution here, too: the Data Interfaces of Mercedes-Benz Vans. This allows Mercedes-Benz vans to be integrated into your existing fleet management system. So that you always have an eye on your entire fleet and can process relevant data for your vehicles.  

    Included services

    The most important advantages at a glance:

    • Integration of Mercedes-Benz vehicle data into an existing fleet management system

    • Additional availability of further attractive Mercedes PRO connect services

Get started now

Exclusive up to 30.09.2018: Free welcome package.

Welcome package

Be one of the first to start with Mercedes PRO connect – free of charge.

The go-live of Mercedes PRO connect in the new Sprinter marks the start of this innovative ex factory connectivity package. Enjoy the benefits of Mercedes PRO connect and bring your business to a new level of efficiency. Start today, and explore all the services of Mercedes PRO connect free of charge until 31.10.20185.

Experience our welcome package and start right now.

Communication module for digital services

Three that understand each other well.

The ex-factory solution from Mercedes PRO connect comprises three components that enable the communication between fleet managers, drivers and vehicles, and above all: make it easier. 

For vehicles

The interface.

The communication module (LTE) for digital services (JH3) installed ex-factory enables the use of the Mercedes PRO connect services.

The communication module stylised in the new Mercedes-Benz Sprinter

Fast internet connection.

The permanently installed SIM card of the communication module (LTE) provides a reliable and fast connection with the Internet2. This is used for the Mercedes-Benz emergency call system3, the Live Traffic Information service and for all other Mercedes PRO connect services. Mercedes PRO connect gives you a high level of transparency, control and support, in order to make your working day even more efficient.

For admins & fleet managers

The control centre.

Admins and fleet managers get valuable information about your vehicles via the Mercedes PRO Portal and the Vehicle Management Tool.

Screen showing the Mercedes PRO Portal

Mercedes PRO Portal.

Before the vehicles can be administered in the Vehicle Management Tool, they must be created in the Mercedes PRO Portal. Certain vehicle information such as the model, fuel type or transmission type is automatically transferred to the Vehicle Management Tool using the chassis number, and can be viewed there.

Screen showing the Vehicle Management Tool

Vehicle Management Tool.

The fleet manager obtains an overview of the entire fleet via the Vehicle Management Tool . Depending on the need and the services subscribed to, the manager can filter out precisely the information that is particularly important. He/she is e.g. informed about impending vehicle servicing dates, is able to ascertain the vehicle's location and can therefore allocate assignments more efficiently. In addition the manager is able to view already completed journeys and transfer the next orders to the Mercedes PRO connect App4. This supports forward-looking maintenance planning as well as efficient operational planning.

For drivers

The direct line to the driver2.

The Mercedes PRO connect App4 provides easy communication between fleet manager and driver4.  For example, important order and vehicle data are sent directly to the driver's4 smartphone. In addition, he also has the option to assign a vehicle to himself using the app.

Smartphone screen showing the 'Dashboard Management' function in the Mercedes PRO connect App

Always well informed.

The Dashboard Management of the Mercedes PRO connect App4 gives the driver4 a clear overview of the key information concerning the assigned vehicle – for example the fuel level and remaining range – and allows administrative settings to be made.

Smartphone screen showing the 'Vehicle Locator' function in the Mercedes PRO connect App

A constant eye on the location.

The 'Vehicle Locator' function in the Mercedes PRO connect App4 lets the driver4 get navigation instructions from his current location to his vehicle.

Preview

An eye on everything: The Mercedes PRO connect components.

Vehicle Management Tool

Mercedes PRO connect App

Mercedes PRO Portal

Product consultation

Our recommendation: The Mercedes PRO Product Advisor.

Screen showing Mercedes PRO Product Advisor

Find the right Mercedes PRO connect product for your needs.

Find out which Mercedes PRO connect products and services are the best fit for your business.

Just use our Mercedes PRO Product Advisor. After answering just a few questions, you quickly arrive at the solution that best fits your requirements.

Step by step

Your road to the connected fleet.

Three new Mercedes-Benz Sprinters sitting side by side

This is how you get started in the new Sprinter with Mercedes PRO connect.

You want to use the diverse connectivity and fleet solutions in your new connected Sprinter?

You will find helpful instructions, questions and answers as well as all the details about prerequisites and technical requirements related to setting up and using Mercedes PRO connect here – in compact form and clearly arranged.

The new Mercedes-Benz Sprinter at centre stage
The new Sprinter

Interested in the new Sprinter?

Discover the new Sprinter now – at your dealer or online at Mercedes-Benz.

Mercedes-Benz Dealers
Dealer search

Your local contact.

Find your Mercedes-Benz Vans partner near you quickly and easily.

Support.

mproconnect.irl@cac.mercedes-benz.com 00 800 3 7 77 77 77*
*You can reach us round the clock from Monday to Sunday.

1

Depending on regional availability.

2

The provision of services in conjunction with the integral communications module depends on the network coverage of the mobile network provider.

3

The communication module is available in the Sprinter 907 and 910 from 06/2018. For vehicles with the "Continuous engine operation" feature (MW1) there are functional restrictions with the "Digital Trip Management" and Digital Driver's Log services. If the continuous engine operation feature is active, only one journey is recognised.

4

The Mercedes PRO connect app must not be used while the vehicle is on the move. Otherwise there is the risk of being distracted from what is happening on the road, thus endangering yourself or other road users. Please also observe the statutory provisions of the country in which you happen to be driving.

5

After expiry of the welcome package, your Mercedes PRO company account will remain valid and you are able to continue using the free products and services of Mercedes PRO connect in your Sprinter. To continue to benefit from the full portfolio of services, please note that the chargeable services must be purchased after expiry of the welcome package.