Mercedes PRO | Step-by-step instructions

    Here's how to start using Mercedes PRO connect.

Step by step

Your route to a networked fleet with the communications module.

Communication Module

Instructions for admins & fleet managers

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    Set up Mercedes PRO Portal Account

    Register as Company Admin for the Mercedes PRO Portal and create a company account. Please note that you must be authorised to create accounts for your company.

    > Mercedes PRO Portal

    Do you use the new Mercedes-Benz Sprinter as a private customer (e.g. as a camper)? Then please contact your local dealer.Further information can be found here:

    > Learn more
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    Add vehicle and products

    After you have created your company account, please add your vehicle(s) on the Mercedes PRO Portal. You can now start ordering Mercedes PRO connect products already. Please check beforehand to ensure that the ordered Mercedes PRO products are usable in your vehicle(s).

    > Check compatibility
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    Verify at dealer

    After you have successfully created your account and then added your vehicle(s) and Mercedes PRO connect products, an official Mercedes-Benz Vans sales and service partner must verify the first Company Admin and your added vehicle(s). To this end, arrange an appointment with your preferred Mercedes-Benz Vans sales and service partner. Alternatively, you can perform steps 1 to 3 at your local dealership.

    > Dealer search
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    Start vehicle management

    After your Mercedes-Benz Vans sales and service partner has provided verification, you can use the Mercedes PRO Portal and the Mercedes PRO products you have added in the assigned vehicles.

    The Mercedes PRO Portal then also gives you access to the Vehicle Management Tool, in which you as the fleet manager can add drivers. The Vehicle Management Tool gives you an overview of the entire fleet and enables you to manage vehicles and drivers. 

Instructions for drivers

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    Register as driver

    After your fleet manager has added you for the use of Mercedes PRO connect in the Vehicle Management Tool, you will receive an email to complete the registration process. Simply follow the activation steps to create your account.

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    Install app

    Install the Mercedes PRO connect App1 on your smartphone. Log in using Daimler's central access service. You will find the applicable smartphone requirements and the links to the app stores here:

    > Availability & usage requirements
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    Activate the app

    Start the app on your smartphone and, if necessary, log in using Daimler's central access service. You can now use the app to assign yourself to a vehicle if your fleet manager has not already assigned you to a vehicle.

Done! You can now reap the benefits of Mercedes PRO connect in your vehicle.

Mercedes PRO Adapter

Instructions for admins & fleet managers

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    Request Adapter

    You can obtain the Mercedes PRO Adapter from your preferred Mercedes-Benz service partner. Check beforehand whether your vehicle(s) is/are compatible with the Mercedes PRO Adapter.

    > Check compatibility
    Sechseckige Wabe enthält Nummer 2

    Create Mercedes PRO Account

    After signing the agreement for Mercedes PRO connect and providing the required information, arrangements are made to create your user account and define your compatible Mercedes-Benz vehicles.

    Sechseckige Wabe enthält Nummer 3

    Log into the Vehicle Management Tool

    After you have been added as a fleet manager for the use of Mercedes PRO connect, you receive an email to complete your registration. It takes just a few clicks to complete the activation.

    > Vehicle Management Tool

    Sechseckige Wabe enthält Nummer 4

    Add driver

    You can then invite your drivers to register free of charge.

Instructions for drivers

    Sechseckige Wabe enthält Nummer 1

    Register as driver

    After your fleet manager has added you for the use of Mercedes PRO connect, you receive an email to complete your registration. Simply follow the activation steps to create your account.

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    Install app

    Install the Mercedes PRO Adapter App2 on your smartphone. Log in with your personal Mercedes PRO user account. You will find the applicable smartphone requirements and the links to the app stores here:

    > Availability & usage requirements
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    Insert adapter and pair with smartphone

    Insert the adapter into your vehicle's diagnostics socket ("OBD2 socket"). The flap can be attached to the Adapter using the attachment aid provided (adhesive label with velcro fastener). The red LED on the Adapter now begins to flash. You can connect your smartphone to the Adapter via Bluetooth®; within the next three minutes. To do this, look for the device with the name "MB-XXXXXXX..." in your smartphone's Bluetooth®; menu. Once your vehicle is linked to the Adapter, the LED lights up in blue. If the 3 minutes are not sufficient, repeat the procedure. A longer twist fastener is used for the Sprinter 906.

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    Start the Adapter with the app

    Now start the app on your smartphone, logging in with your Mercedes PRO user account if necessary, and select "Add new vehicle" using the plus symbol. Ensure you have a stable internet connection. If you have already added a vehicle in the app, activate "My vehicles" and select "Add another vehicle" using the plus symbol.

    Then start your vehicle's engine when prompted in the app in order to complete the installation. The vehicle data are then determined and checked. Follow the instructions in the app until activation is complete. Stop the engine again when prompted by the app and confirm that activation is complete.

Your vehicle has now been added successfully, and you can use all of the Mercedes PRO Adapter's functions.

Mercedes-Benz dealer
Video tutorials

Do you have questions concerning the setting up or use of Mercedes PRO?

The video tutorials show you in detail how to use Mercedes PRO, the Mercedes PRO Portal and the Vehicle Management Tool optimally.

Frequently asked questions

Need help?

Take a look at the answers to some frequently asked questions concerning the Mercedes PRO Adapter and how to use it in your vehicle.

Support.

mproconnect.deu@cac.mercedes-benz.com 00 800 3 7 77 77 77*

*You can reach us round the clock from Monday to Sunday.

1

The Mercedes PRO connect App must not be used while the vehicle is on the move. Otherwise there is a danger of being distracted from the traffic and for the driver or others being endangered by this. Please also observe the legal requirements of the country in which you are currently present.

2

The driver is not allowed to operate the Mercedes PRO Adapter App while driving. Please observe your country's legal position on the use of smartphones while driving.